- In an emergency, call 112 or use our emergency contacts card to get 24/7 assistance from the Summer & Winter University team.
- © TU Berlin Summer University
Assistance from the team
We provide a 24/7 emergency contact phone, which all participants can use to contact us if they need our help with a medical situation or other emergency.
In serious emergencies, we of course advise that you contact the medical emergency services, police, or fire brigade first on the number 112. However, once they have been contacted you can also contact us to help you further with the situation if you need, (for example if you need a German speaker to escort you or to help you speak with a doctor).
We are also available on the emergency number if you are feeling unwell and need help finding a doctor for an appointment.
All of these important contact numbers will be provided to you on your first day on an emergency contact card.
We are also available 9-5 for non-emergency enquiries via our whatsapp group or via email.
When you register, you need to provide proof that you have medical health insurance that covers your stay in Germany. It is useful if you can keep a printed copy of this in your accommodation, as it could be useful if you need to visit a doctor (please note most doctors will charge you upfront. To get reimbursed from your insurance provider, you will need to proof your expenses, so make sure you keep all receipts).
If you are a member of the EU, please have your EHIC card on you at all times, and bring it with you to any doctors appointments.